My Account FAQs:

  1. Click Account > Reset Password
  2. Enter your email address you signed up with
  3. An email will be sent to that address automatically
  4. Click the link in the email to reset the password.

My Order FAQs:

Feel free to contact Flanoy Shopping by leaving a comment or by sending an email to our Company email id:

Yes, you can change your order anytime before payment or just cancel this order and create a new one. We do not recommend changing it after you made the payment as it may delay your order or create certain issues.

  1. Log into your email or sms
  2. Track your order by following Email link which is sent you by Flanoy Team or by sms.

Total Delivery Time = Processing Time + Shipping Time

The processing time depends on the specifications of the products. Our average processing time is 4-6 days.

Check out our return policy page for more details on this.

We offer full refund if the order is cancelled before it is shipped. You should submit a request cancellation in our support centre of website. We will NOT accept order cancellation request if the orders have been shipped.

Shipping FAQs:

All the details are mentioned in shipping page.

Yes, In some cases, there will be VAT, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be paid by the recipient; we have no control over these charges and cannot predict the amount. Customs and taxation policies vary widely from country to country. Customs clearance procedures, if required, can cause delays beyond our original delivery estimates.

You can track your order by following Email link or by sms.

For some orders there might be a few days’ delay. Please do not worry if the tracking records are normal and updating.

If the parcel turns out to be missing, we will issue a full refund to you.

Payment FAQs:

We accept a variety of payment methods.



Net banking

Debit Card

Credit Card: Visa / MasterCard/Maestros

Wallet: Paytm/Freecharge/MobiKwik/PayU

Other Countries

Credit Card: Visa / MasterCard/Maestro